Enjoy an open, proactive relationship based on sharing our expertise and adding value.

To kick off, we get to know you, your business strategy, commercial objectives and your markets. Observing, asking questions and listening a lot. Challenging you if needed. Then we apply some hard, pragmatic thinking. Helping you to really understand your brand. Or more often, to clarify the brand you want to have.

Overcome your business challenges

We’re not biased towards any particular type or channel of marketing because what works for other clients might not work for you. The recommendations we make and the solutions we develop will be based on what will be the most effective way to overcome your business challenge.

We approach every project from a neutral perspective, drawing on sound marketing theory, design thinking as well as the disciplines of service and experience design, intelligently overlaid with the latest digital technologies.

Storytelling is a gift we love to share

We know that people are hard wired to remember stories. Even cynical prospects will find it hard to resist yours once we've helped you to refine it and tell it.


We've used storytelling in an intriguing way on the new Rapport Guest Services website.

What do you want to achieve?

 Get in touch, share your goal and we’ll help make it happen.

Chat online or call +44 (0)118 933 8558